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产品退换货

退换货原则:

自客户收到产品之日起15天内,在正常使用的情况下(因使用不当、改装或安装错误造成的损坏除外)导致的主机功能性障碍,且无法通过技术维修恢复正常使用功能,客户有权要求退换货。

以下情况不予办理退换货:

  1. 客户单方面选型错误的产品,或因客户使用不当、改装或安装错误造成损坏的产品。
  2. 客户指定运输公司造成损坏的产品,或客户退货过程中造成损坏的产品。
  3. 根据客户要求定制、改装以及在产品上添加特定文字、标志等的产品。
  4. 非主机功能性障碍(配件损坏等),视损坏情况,维修或更换配件,暂不办理整机的退换货。

退货程序

退货条件:收货后14天内,除物流搬运设备类以外的产品,如由于产品本身的材质或工艺缺陷影响正常使用的,在确保产品本身未经使用包装不影响销售

  1. 客户致电,提供原订购单号并说明有关情况
  2. 中德沃克发退货确认书给客户
  3. 客户预付货款将货物寄回中德沃克,同时寄回货款发票
  4. 中德沃克售后部门确认符合退货条件的,予以安排退款。如为同一订单下的部分退货,则将开局出去退货品外的新发票并安排退还余款。如确认不符合退货标准的,将原件寄回

换货程序

换货条件:收货后30天内,除物流搬运设备类以外的产品,如由于产品不符合样本中列明的使用性能的,在确保产品本身未经使用且包装不影响销售

  1. 客户致电,提供原订单号并说明有关情况
  2. 中德沃克发换货确认书给客户
  3. 客户预付货款将货物寄回中德沃克,同时寄回货款发票
  4. 中德沃克售后部门确认符合换货条件的,予以寄送符合订购要求的新货;如确认不符合换货标准的,将原件寄回客户

其它注意事项:

  1. 请客户妥善保管商品的采购订单、发票、附件及包装物,如有遗失将不予办理退换货。
  2. 退换货需要先行将货物寄回,在收到退换货并检测确有质量问题后,即以您购买时选择的支付方式返还您的退款或配送更换后的商品。
  3. 如果增值税发票已开具,客户须退还增值税发票。(请您不要将发票放在货物中一起寄送,请先确认发票寄送地址,避免丢失)如果不能退回增值税发票原件,客户需支付所退产品含税价的17% 金额。
  4. 所退产品必须含有良好的包装(包括外包装及内部填充物)以保证退回产品完好,如包裹内部发出碰撞声或小件物品零散置于包裹中,请您务必放入足够的填充物。
  5. 在您退换货之前,请务必先联系您的客服来办理退换货及发票退回的相关事项。

The principle of return:

Since the customer receive the goods within 15 days from the date of, in the case of normal use ( due to the improper use, modification or damage caused by installation error exception) to host a functional disorder, and not through the technical repair recovery function of normal use, the client has the right to request returned goods.

The following conditions shall not handle the return:

  1. the customer unilaterally the wrong selection of products, or customers due to improper use, modification or installation error caused damage to the product.In
  2. the customer specifies transport company caused damage to the product, or customer returns process caused damage to the product.
  3. customized according to customer requirements, modified and added on the products of specific words, signs and other products.
  4. a host of functional disorders ( damaged parts etc.), optic damage, repair or replacement of parts, not for the returned goods.

Return procedure

Return conditions: within 14 days after receipt of logistics handling equipment, in addition to other products, such as the material of the product itself or defects affecting the normal use, to ensure that product itself without the use of packaging does not affect sales

  1. customer contact, providing the original order number and explain the situation
  2. the nock send confirmation to the customer to return
  3. customer prepayments send goods back to Roanoke, and return the payment invoice
  4. customer service departments to confirm compliance nock return conditions, to arrange a refund. As for the same order by part of the return, will start out to return goods outside the new invoices and refund the balance. If the confirmation does not comply with the return standard, the original copy

A replacement program

A replacement condition: within 30 days after receipt of logistics handling equipment, in addition to other products, such as the product does not comply with the samples listed in the use of performance, to ensure product itself without the use of the packaging does not affect sales

  1. customer contact, providing original number and explain the situation
  2. the nock send a replacement confirmation to the customer
  3. customer prepayments send goods back to Roanoke, and return the payment invoice
  4. customer service departments to confirm compliance nock replacement condition, in order to send the new requirements; such as confirmation does not conform to the replacement of standard, will be delivered back to the client

Other matters needing attention:

  1. please keep commodity purchase orders, invoices, accessories and packaging, such as the lost will not handle the return.
  2. return the need to send goods return, upon receipt of returned goods and detection there are quality problems, namely with when you buy choose a payment method to return your refund or distribution more After replacement of goods.
  3. if the value-added tax invoices issued, the customer shall refund of value-added tax invoices. ( please don't take the invoice in the goods sent in together, please confirm billing address, to avoid Lost) if not returned VAT invoice originals, the client shall pay the returned products including tax price 17% value.
  4. the returned products must contain good packaging ( including packaging and internal padding ) to ensure that the products returned intact, such as parcels sent within the sound of collision or small items scatteredIn the parcel, please be sure to add enough padding.
  5. before you return, please contact your customer service to handle the return and invoice returned related matters.