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中德沃克压路机
国内销售: 18561683071(24小时服务)/ 15376902990
服务热线:0532-86106730
国内邮箱:volkor@126.com
地址:山东省青岛市城阳丹山工业园
QQ:304109548 点击这里给我发消息


售后服务

服务团队:

中德沃克公司设有专门的售后市场服务部,这是一支在全国范围内对外提供技术支持和客户服务的专门队伍。售后市场服务部在国内的售后市场上建立综合的服务网络,其中包括产品维修、质量保证、技术支持、技术与客户服务培训、材料管理、热线服务等。售后市场服务部将服务范围遍布全国,并将这些服务细分以便有效执行。

服务承诺:

提供全方位、积极、主动、优质、快捷的服务1.信息处理:对客户的各类来函、来电信息4小时内受理完毕并答复2.配件供应:网点仓库供货24小时内到达,特殊进口配件协商确定3.反应速度:服务工程师接到服务信息后30分钟内出发或电话向客户说明处理措施。

服务项目:

为了让您更好地使用美通产品,我公司将为您提供以下服务:

  1. 免费为您培训:操作、维护、保养人员、产品调试;
  2. 免费为您供实施工技术咨询;
  3. 提供原厂配件;
  4. 提供有关产品使用操作内容等在内的产品说明书;
  5. 为您提供开机验收报告:请您收到产品时及时协同本公司售后人员做好开机验收。再将产品投入使用

服务平台:

沃克的客户服务是一个以客户为中心,以高效率、全过程为运作定位,以服务的情感化、规范化、特色化为努力方向的具有强大竞争力的服务系统,公司在产品售前、售中和售后各个环节的软件、硬件建设方面,追求持续改善。在服务信息化建设方面,公司推行CRM客户关系管理系统,建立统一客户关系管理平台,为客户资源、市场研究、销售流程,客户服务的管理寻求最佳运作方式,运用科学分析方法,记录完整服务过程,为企业降低成本和提高客户满意度提供全面的解决之道。在服务硬件设施建设方面,公司规划“全球服务配送中心”,此中心作为中德沃克公司客户总部服务平台,包括客户服务培训中心、备品备件配送中心等,为全球服务提供硬件设施和物流保障。

serviceService team:

Walker company has a dedicated customer service department of market services, this is a nationwide to provide technical support and customer service for the specialized team. After sale services market in the domestic customer service market to establish a comprehensive network of services, including product repair, quality assurance, technical support, technology and customer service training, materials management, hotline services. After sale service department of market services throughout the country, and these services so that the effective implementation of subdivision.

Service commitment:

To provide comprehensive, positive, active, high quality, efficient service 1 information processing: for customers of all types of letter, call information within 4 hours after acceptance of and responses to 2 parts supply: outlets warehouse delivery within 24 hours of arrival, special import parts to determine 3 response rate: service engineer after receiving information services in 30 minutes or calls to the customer handling measures.

Service items:

To help you better use of company products, our company will provide you with the following services:

  1. free of charge for your training: operation, maintenance, maintenance personnel, product testing;
  2. free of charge for you for real construction technology consulting;In
  3. provided the original accessories;
  4. provide information about the operation content, product brochures;
  5. to provide you with the boot acceptance report: Please received the product timely coordination of the company customer service staff do a good job on acceptance. The product is put into use

Service platform:

Walker customer service is a customer-centric, with high efficiency, for the whole process of operation position, to serve the emotional, standardization, specialization for the direction with strong competitiveness of the service system, the company in product pre-sale, sale and customer service all aspects of the software, hardware construction, the pursuit of continuous improvement. In the service of information construction, the company introduced CRM customer relationship management system, establish a unified platform for customer relationship management, customer resources, market research, sales process, customer service management to seek the best mode of operation, using scientific analysis method, the recording of the complete service process, for enterprises to reduce costs and improve customer satisfaction to provide a comprehensive solution. In the service and hardware facilities, the company planning" global service distribution center", the center as the Walker company customer service platform, including customer service training center, spare parts distribution center, as the global service providing hardware facilities and logistics support.